We strive to offer you high-quality products. However, if, despite our regular endeavours to improve and increase the efficiency of our cellars and other refrigerated products, you encounter a fault on an item of La Sommelière equipment, our After-Sales Service will do its utmost to respond to your needs.
Interfroid Services, La Sommelière's After-Sales Service in France, manages and ensures the availability of spare parts throughout the warranty period of your appliance. With a network of more than 150 technicians, it can respond anywhere in France within a few days.
To contact them, please e-mail savlsi [@] interfroidservices.fr (delete square brackets and spaces), attaching the following documents to your message:
- Your full contact details
- Proof of purchase / Purchase invoice: essential for determining the La Sommelière retailer from whom you purchased our product, the date of purchase and also the cellar model and reference
- Cellar serial number: by taking a photo of the identification plate located on the back of your wine cellar: this serial number is needed to determine the specific parts for your wine cellar model
The After-Sales Service technicians are the best placed to respond to unforeseeable technical operating problems with your cellar.